When assigning an incoming Facebook comment to a team member for a response, why might you want to include a personalized note with the assignment? (pick two)

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When assigning an incoming Facebook comment to a team member for a response, why might you want to include a personalized note with the assignment? (pick two)

 A)  A team member needs to press 'Accept' to an accompanying personalized note in order for it to enter into their queue

 B)  To explain to a team member why you chose them to handle it

 C)  You aren't able to provide personalized notes along with an Assignment

 D)  To give context about the incoming comment (e.g., that it's a complaint from a well known customer)

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